FAQ

Frequently Asked Questions

› What are the system requirements for OnDemand and Streaming courses?
› Does support mobile devices?
› What are the system requirements for Virtual Classroom courses?
› How do I handle pop-ups?
› How do I fix display problems?
› How do I test my audio system?
› How do I clear my web browser?
› Where do I go if I am unable to alter my settings?
› How do I contact Student Services?

What are the system requirements for OnDemand and Streaming courses?

Windows

Mac

Mobile

Operating System

  • Windows 7
  • Windows 8.1
  • Windows 10

Operating System

  • OS X 10.4 or later

Please see below.

Virtual Classroom

Please see below.

CPU

  • 2.33GHz or faster processor, or Intel Atom 1.6GHz or faster processor for netbooks
  • 1GB of RAM
  • 128MB of graphics memory

CPU

  • Intel Core Duo 1.83GHz or faster processor
  • 1GB of RAM
  • 128MB of graphics memory

Browser

  • Microsoft Internet Explorer 11
  • Microsoft Edge (latest version)
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Browser

  • Apple Safari 5 or later
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

General Requirements

Monitor

  • 1024x768 or higher resolution

Internet Connection

  • 56 kbps available bandwidth or higher (broadband connection recommended)
  • If connecting from work: firewalls, proxy servers and other blocks put in place by your IT Department must be configured to allow connections to the Kaplan servers

A/V

  • full duplex sound card
  • sound output device (speakers, headphones, etc.)

Network

  • port 80, 443 or 1935 (necessary for streaming Flash video)

Browser Configuration

  • JavaScript must be enabled
  • Popup Blocker must be disabled (see below)
  • Must accept cookies

Software

  • Adobe Flash Player 9 or higher...
    - Test Flash Version
    - Get Flash
  • Or HTML5 Compatible Browser
    Currently supported HTML5 compatible browsers:
    - Microsoft Internet Explorer 11
    - Microsoft Edge (20.10240)
    - Google Chrome (Windows and Mac)
    - Mozilla Firefox (Windows and Mac) - limited support
    - Apple Safari (Mac only)
  • Adobe Acrobat Reader
    - Get Reader
  • Windows Media Player 7 or later (or equivalent)
    - Get Windows Media Player

Does Kaplan support mobile devices?

Yes, some OnDemand and Streaming courses are compatible with mobile devices. Please see the list of supported devices and compatible OnDemand and Streaming courses below.

Supported Mobile Devices

  • iPhone
    - iPhone 4 or later
    - iOS 7 or later
  • iPod Touch
    - Fourth Generation or later
    - iOS 7 or later
  • iPad
    - Third Generation or later
    - iOS 7 or later
  • iPad Mini
    - First Generation or later
    - iOS 7 or later
  • Android
    While most devices running Android 4.2 and higher should work as expected, Kaplan has tested these devices to date:
    - Google Nexus 7
    - Amazon Kindle Fire HDX
    - Other Tablet devices using Android 4.2 and higher

Kaplan Courses With Mobile Compatibility

  • CPA Report (CPAR)
    - October 2013 to present
  • CPA Report Government/Not-For-Profit Edition (CPAR-GOV)
    - October 2013 to present
  • Financial Management Network (FMN)
    - October 2013 to present
  • Financial Learning Library
    - October 2013 to present

What are the system requirements for Virtual Classroom courses?

We have partnered with HTML5 Meeting to provide you with the Virtual Classroom experience. For optimal results, use the platform tester to see if your system is fully compatible. Additionally, system requirements are listed below.

Windows

Mac

Mobile

Operating System

  • Windows 7 - 10

Operating System

  • OS X 10.9 to 10.12

Please see below.

Browser

Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.

  • Microsoft Internet Explorer 11 *
  • Microsoft Edge (latest version) *
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

* screen sharing is not currently supported for Microsoft Internet Explorer and Microsoft Edge

Browser

Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.

  • Apple Safari (latest version) *
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

* screen sharing is not currently supported for Apple Safari

A/V

  • Web Camera connected to computer for streaming video feed
  • Microphone for streaming audio feed

Mobile Support for Virtual Classroom Courses

  • Mobile is not currently supported but is coming soon.

Network

  • 500kbps per each video feed
  • 500kbps for screen sharing
  • Internet connection 1 Mbps or better - broadband recommended
  • Allow for TCP connection on port 443
  • Allow for UDP connection on ports 443, 3478, 5349

* Minimum requirements depend on the number of video feeds.

How do I handle pop-ups?

Pop-up windows need to be enabled in order to launch courses and exams. Pop-up blockers come standard on most browsers, such as Internet Explorer, Chrome and Firefox. Multiple pop-up blockers can be enabled at the same time, causing additional restrictions. Each pop-up blocker must be configured separately.

Pop-up Blocker Documentation

Click on the link below for your browser and follow the instructions for disabling your browser's pop-up blocker.

How do I fix display problems?

Please ensure that you are using the latest version of your browser. Check with your Tech Support Team to see if they have a version optimized for your web browsing experience.

Make sure your display's screen resolution is set to at least 1024 x 768. For detailed information on how to adjust your computer's display settings, please see the links below.

  1. Microsoft Windows
  2. Apple OS X

Helpful Hints for Best Display

  • Maximize windows when viewing the course material by left clicking the Maximize button at the top right of the browser window
  • Internet Explorer includes a zoom button (bottom right corner) for changing the text size
  • Get more screen space by toggling the F11 function key located above the number keys at the top of your keyboard

How do I test my audio system?

Make sure that your systems mute option is not checked and that the overall system volume is at least midway high. For detailed information on how to adjust your computer's audio settings, please see the links below.

Once you have access to your computer's audio settings, connect your browser at any website with audio playback. For example, the playback of a standard television color test calibration.

How do I clear my web browser?

It's good practice to periodically delete your browser's cache, as well as clear cookies and browsing history. For detailed information for your specific browser, please see the links below.

  1. Microsoft Internet Explorer
  2. Google Chrome
  3. Mozilla Firefox
  4. Apple Safari

Where do I go if I am unable to alter my settings?

Please contact your Manager, Administrator or your Information Technology department to ensure that your computer will allow for these recommendations. There could be a security, firewall, or other issue that needs to be addressed internally.

How do I contact Student Services?

If you continue to experience difficulties with the site, please contact us Monday through Friday between the hours of 9am and 5pm Eastern time.

Phone Support
Kaplan Student Services: 914.517.1177

E-Mail Support
CPEsupport@kaplan.com